“Every week brings new conversations, new wins, and new opportunities. Stay focused, stay purposeful, and keep leading with value.”

That's your word of the week. It means someone who gives opinions, passes judgment, or offers advice on subjects they know absolutely nothing about. A confident know it all, speaking well outside the scope of their own expertise.

Here's my hot take. Ready?

It's ok to say "I don't know."

It's ok to say "I don't have enough information to have a strong thought on that, let me do some homework and get back to you."

I say that because as service professionals, we aim to have all the answers, all the time. And we live in a world where we can pull up an academic journal level answer in about two minutes. But, I’m sure you would agree that access to information is not the same as expertise. Reading a summary isn't the same as understanding something.

“We” sharpen our craft in the training room to lessen the "I don't knows" to those we serve, our customers. That's the work, and the work works.

And today is just a gentle reminder, nobody likes an ultracrepidarian.

But we love the person who's curious. Resourceful. Willing to admit they don't have all the answers, yet.

That person earns respect. Brings value. Builds trust.

(Closes deals.)

In peace,
Shonn